Video assessments your way

Connect with the public using video from any device with SQOD, a fully customisable platform allowing you to schedule appointments easily

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Government departments are increasingly engaging with the public via “digital channels” and they recognise the positive impact using video engagement can have. SQOD has a dedicated public sector platform, developed using Gov.UK brand guidelines to allow public sector organisations to hold video assessments on a platform which is an extension to their current website and applications.

Use SQOD for scheduled calls, drop-in clinics and waiting areas; SQOD puts you in full control of your video assessments.

 

Fully customisable

Change the brand, colours, options & functionality to deliver the best possible experience to users

Ease of use

Users receive a link to join their appointment and can instantly join with ease

Secure and reliable

SQOD boasts the highest levels of security and GDPR compliance

Public sector

Hold appointments with service users

Our dedicated Public Sector/Government based application has been developed using the Gov.UK brand guidelines that meets with WCAG accessibility standards, providing an extra layer of reassurance to government organisations and allowing for a seamless and consistent user experience. 

N

Supports the reduction in Did Not Attend rates

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Simple to roll-out and scale

N

Meets WCAG accessibility standards

N

Safe, secure and compliant

Full customisation

SQOD has been developed with customisation at its heart, allowing for a range of benefits to be realised from public sector organisations and users alike.

We allow organisations the ability to tailor SQOD to their specific needs, workflows, and processes. This means they can adapt the software to fit with their unique requirements rather than having to manage with a one-size-fits-all solution. Users can personalise their experience based on their preferences, leading to better customer engagement and higher experience satisfaction.

Fully secure & accredited

Safety and security are at the heart of everything we do. With SQOD, you can trust that your appointments are conducted with the highest standards of privacy and confidentiality. Our robust security measures ensure that your data remains protected at all times, giving you peace of mind as you engage with your customers.

SQOD features

Scheduled calls

Schedule calls with service users and view your schedule.

Admin users can manage the schedules of other members of staff.

Staff can email or text patients reminders about their appointment through SQOD to reduce Did Not Attend rates

Intelligent reporting & analytics

Our BI tools can provide valuable insights into user behaviour, usage and adoption patterns, and other key performance metrics when illustrated and interpreted correctly. By analysing this data, businesses can then make informed decisions regarding important metrics such as patient experience, customer demand and flow and DNA rates.

See an over view of your organisation’s activity as part of our built in analytics dashboard, that include key metrics such as: number of scheduled calls, waiting room activity, average wait time and number of active service providers

Waiting areas

SQOD’s waiting areas are designed to mimic in-person appointments.

Set up as many waiting areas as you’d like to represent the departments within your organisation.

Use waiting areas to hold drop-in clinics as well as acting as a waiting room for scheduled calls.

Customise your waiting areas with media content such as videos or music.